Skip to content

Free UK Delivery · Use code WELCOME10 for 10% off your order

Dormat
0Design now

Delivery & returns

Delivery

  • Free UK Delivery on every order, by Royal Mail Tracked 48.
  • Made to order and dispatched the next working day.
  • Delivered 2–3 working days after dispatch (Royal Mail's delivery aim).
  • Royal Mail Tracked 24: next working day, +£4. Choose it at checkout.
  • Royal Mail Tracked 24 with signature: next working day, signed for, +£6. Choose it at checkout.
  • We deliver to England, Scotland, Wales and Northern Ireland.

You'll get an email with tracking as soon as your mat is on its way.

Collect from our shop

Prefer to pick it up? Choose “Collect from our shop” in your basket and collect free of charge from 63 High Street, Baldock, Hertfordshire SG7 6BG. We'll email you as soon as your mat is ready to collect. We're open Monday to Friday, 10am to 2pm.

Returns

Every Dormat doormat is made to your own design, so it's fully personalised. Under UK law (the Consumer Contracts Regulations 2013), the usual 14-day right to cancel doesn't apply to personalised goods. That means there's no right to return your mat if you change your mind, so please check every word, date and spelling on the preview before you order.

Faulty or damaged mats

If your mat is damaged, or isn't printed as the design you approved, tell us within 30 days of collecting or receiving it and we'll replace it or refund you, whichever you prefer. Email hello@dormat.co.uk with your order number and a photo. This is your right under the Consumer Rights Act 2015.

What's not covered

Your design is printed exactly as you approved it, so we can't accept returns for spelling, wording or layout you chose, or for natural wear: coir sheds, and fades if it's left in the wet.

Collecting from our shop?

Please check your mat when you collect it. If anything's wrong, we'll put it right there and then.

Looking after your mat

Coir is a natural fibre, so it's at its best inside your home or in a covered porch. Rain and standing water make it swell, shed and break down, so keep it out of the weather. Damage caused by rain, standing water or being left out in the weather is natural wear rather than a fault, so it isn't covered by a replacement or refund. Our care guide explains how to keep it looking its best.

Questions? See the FAQ.