Privacy policy

Dormat, 63 High Street, Baldock, Hertfordshire SG7 6BG (“we”), is responsible for your personal information. We only collect what we need to make and deliver your doormat.

What we collect

• Your name, delivery address and email address, to make, send and tell you about your order.
• The words and design choices for your mat.
• Payment details, which are handled by our payment provider. We never see or store your card number.

We keep a record of each order (your name, contact and delivery details, and the words on your mat) so we can deal with any questions about it. If you start checkout but don't pay, we keep the words on your mat and, if you entered it on the payment page, your email address. We may send that address one email to remind you about your order. It has an unsubscribe link, and we never send it twice.

Visits to our site

We count visits to understand which pages are useful. We don't use cookies or store anything on your device for this, and we can't identify you: each visit is recorded under a code made from your connection that changes every day and can't be turned back into your address.

What we don't do

We don't sell your information or share it with anyone except to fulfil your order.

Your basket

Your basket is saved in your own browser so it's still there when you come back. It isn't sent to us until you check out.

Your rights

Under UK GDPR you can ask to see, correct or delete the information we hold about you. Email hello@dormat.co.uk.