Terms & conditions
Who we are
Dormat, 63 High Street, Baldock, Hertfordshire SG7 6BG, United Kingdom. You can contact us at hello@dormat.co.uk.
Your order
When you place an order, we'll email to confirm it. Your mat is made to order using the words and options you chose, so please check spelling carefully before you pay.
Personalisation
We may decline an order with wording that is offensive, unlawful or infringes someone else's rights. If we do, we'll refund you in full.
If you upload artwork, you confirm that you own it or have permission to use it, and that it doesn't include logos, characters or trade marks belonging to someone else unless you're authorised to use them. Designs we suggest from your description are starting points for you to check and approve; please review every word before ordering.
Natural materials
Coir is a natural fibre, so colour and texture vary slightly from mat to mat and from the on-screen preview. This isn't a fault.
Faulty or damaged mats
If your mat is damaged, or isn't printed as the design you approved, tell us within 30 days of collecting or receiving it and we'll replace it or refund you. Your design is printed exactly as you approved it, so we can't accept returns for spelling, wording or layout you chose, or for natural wear. This doesn't affect your statutory rights.
Delivery and returns
See Delivery & returns.