Questions, answered.

Every coir doormat is 60 × 40 cm (about 24 × 16 inches). It's the standard size for a UK front door and fits most single doors with room to spare. One size means we can manufacture every order quickly, get it right and get it delivered to you.

£25.99 per mat, including your personalisation. Free UK Delivery. No extra charge for designs, clipart or uploading your own artwork.

Almost anything that prints well in black ink: names, house numbers, greetings, jokes, pets and simple pictures. Describe it and we'll create three designs for you, or upload your own JPEG or PNG. Everything prints within a 500 × 300 mm area in the middle of the mat. If you are struggling to make your design, get in touch with us and we can help.

Yes. Upload a JPEG or PNG of anything you've made: a drawing (a clear phone photo is fine), a logo, or a design from Canva or Procreate. You'll see it on the mat in black ink straight away, and you can adjust the contrast, move and resize it before you order. It's the same £25.99, with no setup fee. Bold, high-contrast designs print best.

Yes, as long as it's your own logo. Upload a JPEG or PNG, crop it to fit and check the black-ink preview. Bold, high-contrast logos print best, and a larger original image prints more sharply.

Coir coconut fibres, for natural strength and durability, with stiff bristles that quickly clear dust and dirt from your soles. The non-slip black PVC backing traps water to protect your carpets inside. Each mat is 60 × 40 cm and 1.5 cm thick.

Every custom coir doormat is unique and made to order. We dispatch it the next working day, then it takes 2–3 working days to reach you by Royal Mail Tracked 48, free. Need it sooner? Choose Royal Mail Tracked 24 (next working day, +£4) or Royal Mail Tracked 24 with signature (next working day, signed for, +£6) at checkout.

Only if it's sheltered. Coir is a natural fibre, so it's at its best inside your home or in a covered porch. Left out in the rain or in standing water, coir swells, sheds and breaks down quickly, so it won't last. If your front door is exposed to the weather, keep the mat just inside, or bring it in when it's wet. Our care guide has more tips.

Shake or beat it outside, then vacuum both sides. For marks, use a little warm soapy water and a stiff brush, and let it dry fully before putting it back. Never put a coir mat in the washing machine.

Keep it dry and out of strong sun: indoors or in a covered porch is best. Shake it out weekly, blot spills straight away, snip (don't pull) any loose edge fibres, and brush flattened bristles back up. Avoid radiators and bleach, which dry out the coir or fade the print. For extra protection, a clear UV protector or sealant spray helps the print and fibres last longer. Our guide, Make your Dormat last, has every tip.

A new coir mat drops loose fibres for the first week or two. That's normal and settles quickly. A shake every few days helps.

Every doormat is fully personalised, and under UK law (the Consumer Contracts Regulations 2013) the 14-day right to cancel doesn't apply to personalised goods, so there's no right to return a mat if you change your mind. If your mat is damaged, or isn't printed as the design you approved, tell us within 30 days of collecting or receiving it and we'll replace it or refund you. We can't accept returns for spelling, wording or layout you chose, as your design is printed exactly as you approved it. Collecting from our shop? Check your mat when you collect it and we'll put anything right there and then.

Yes. Choose "Collect from our shop" in your basket and collect it free from 63 High Street, Baldock, Hertfordshire SG7 6BG. We'll email you as soon as your mat is ready to collect.

Not at the moment. We deliver to addresses in England, Scotland, Wales and Northern Ireland.